Gold Star Distributors Reviews

Gold Star was a white-glove experience from beginning to end. It truly felt like my best friend was helping me find my stove. The customer service is nothing I’ve ever experienced! I will never go back to a big box store for my appliances again. The team at Gold Star, my family and I thank you!

Mary Le 6/30/2024

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Great people and products!

Charlotte Beran 11/22/2024

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The selection at Gold Star is amazing! Wish I had a couple of kitchens. The customer service from the first time we walked into the show room was exceptional. Julia kept us informed and updated on the status of our appliances delivery and installation. She fixed a mistake I made painlessly and efficiently. Tommy and Elias (?), the installers, were efficient and friendly and made the install into our older home quickly and without fuss. Seriously, can't say enough good things about this team.

Diana Timmer 11/19/2024

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Raul Ortiz helped me. Raul was very helpful and knowledgeable. He also quoted attractive pricing for our kitchen update.

Chris Pyryt 2/6/2025

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Goldstar has been a Dallas/Metroplex staple for Generations. I have purchased high-end appliances for 3 houses over a 20yr span. RJ Marquardt, found the right washer/dryer to fit my needs and the appliances are blue! I love BLUE! Delivery and installed within 5 days, the team did an amazing job. Contractors, Designers, Architects, Builders, come to Goldstar for the quality of product with the newest Design Trends.

Kara Lynn Bell 12/13/2023

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We have purchased kitchen and laundry appliances from Goldstar for 20+ years.  They have a great variety of appliances available and are sincere in wanting to make their customers happy. They  also have great prices compared to big box stores. Strongly recommend these guys and especially RJ.   BB

Brett B. 7/7/2023

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Highly recommend Gold Star. This team really got the job done for me. With all the supply chain issues I've faced while building my home I felt like I dropped the ball on ordering appliances soon enough. I worked with Garrett and he was very honest with me on ETA's (which I appreciate because I have been in circles with ETAs on housing materials. I prefer people just shoot straight with me from the beginning) I wasn't able to get every unit before I needed it, but Garrett and his manager went above and beyond to get me what I needed as soon as they could, and they were up front with me from the beginning.  They even found alternate units as back ups in case I needed something quicker to pass my inspection. If an ETA changed they let me know and I understood the changes considering this industry right now. (You can't even buy a new vehicle without pre ordering... it's ridiculous) These guys really did a stand up job. All my appliances look great, installation went well, and every time I call the store I hear a human voice on the end of the line. Can't beat that these days. Garrett even called me after hours to notify me of a delay on a unit. I appreciate their time and efforts, it's no easy job relaying changing information but they got it done and it all went smooth. Good job, I will be sending over all my friends.

Mike S. 5/4/2023

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Wow what an easy experience. We walked in, no pressure sales, picked out our 2 appliances, had our questions answered, and they were able to get our order in a few days because they had what I wanted (Cafe fridge and dish washer) in stock so we pulled the trigger. Everything was smooth, delivered as promised, and the installation guys made sure everything was installed and working perfectly before leaving.I will never shop for appliances at department or big box stores ever again. Definitely coming back when I need appliances or fixtures again.

Patty Laarveld 7/20/2022

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Difficult install on the 2nd floor up 2-turn staircase in a new house. Our problem was to find a certified Sub-Zero dealer (they tend to be careful) that could also apply some creative problem solving.After being told “it cannot be done” by 3 other dealers, Goldstar came up with a very clever solution involving two staircase jigs. It took 90 minutes, and some ad-hoc improvisation, but they got it done.The builder’s cabinet was not built correctly, and so forth and so on, all problems solved.This is one of the most impressive deliveries we’ve ever seen.Goldstar is a great combination of brains and brawn.

Dean VanDruff 7/19/2022

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My parents were in need of a new refrigerator when theirs died during the Covid-19 shelter-in-place guidelines. We found a GE one we liked, but we made the mistake of ordering it online from one of the "big box" stores.My family waited a week for delivery and -- here's the kicker -- the installer showed up ready to (1) remove the old refrigerator and (2) hook up the water/ice maker...but he didn't have the refrigerator! Confused, the installer called his own "big box" people, who were super rude to the him, and call-center lady simply said that the refrigerator delivery was "rescheduled" (i.e., it was cancelled with no notice to my parents or to the installer). The absolute earliest we could get a refrigerator was six weeks out.Gold Star to the rescue! They helped my parents with an oven installation several years ago, and we should have gone to them first. Julia on the phone was kind and helpful. She found us a refrigerator that was almost the exact same my parents wanted, making sure the dimensions and details were accurate. Even better, we got it delivered the next day!The two installers complied with all CDC guidelines, removed the 25-year-old refrigerator, and installed the new one. The whole process took less than an hour.My family continues to be impressed with the quality and commitment of Gold Star Distributors. We will be using them again, and we recommend this local business without reservation.

Kristina Kiik 4/23/2021

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Go see RJ! I've purchased numerous appliances from RJ at Goldstar Appliance and have been super happy! RJ is knowledgeable, very friendly and works hard to get you exactly what you need.

Shannon Dyson 4/8/2021

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We looked for a company that had Monogram ovens and cooktops on display, and lucked into finding Gold Star. Raul Ortiz helped us, and was fantastic. Unlike Nebraska Furniture Mart, Goldstar had a working display of the stove top, and Raul gave us a full demonstration.We ended up buying all of our appliances for our home build through Raul. He gave us a deal that couldn't be beat elsewhere, and even came in on Sunday (the store is normally closed), to pick up the check!If you're like us, and you get frustrated by the poor service at large box stores, please give these guys a shot, and ask for Raul.

Jim Dulaney 12/16/2020

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